 Rushfiles / Cloud Drive
==========
Download Link >> https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/622/161/download-clou%20thisd-drive
Before the re-installation, you need to confirm that you have the valid log-in details of the RushFile.
You can uninstall RushFiles from your computer by using the Add/Remove Program feature in the Window’s Control Panel.
On the Start menu (for Windows 8, right-click the screen’s bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
Windows Vista/7/8: Click Uninstall a Program.
Windows XP: Click Add or Remove Programs.
When you find the program RushFiles, click it, and then do one of the following:
Windows Vista/7/8: Click Uninstall.
Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
Follow the prompts. A progress bar shows you how long it will take to remove RushFiles.
** How to Reset Share
1. Run Rush File app.
2. Press “Shift†and left click on top right of the app interface
(About 1 cm from the top and most right)
3. Hidden menu password: freshair
4. The hidden menu will appear on top of app interface.
(Left click without the Shift at the same spot to hide those menu again)
4. Click on the Share to be “Reset Shareâ€
(Click on the name itself)
5. “Reset Share†button will appear at the bottom of the app interface
6. Click on “Reset Shareâ€
(After the Top Functions is hide, press on any Share to hide the “Reset Share†button again)
After the steps, it need time to sync.
Ask then dont close the PC, leave it on for overnight until it finish sync.
** In order to create a new user, please follow the KB provided below,
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/630/161/how-to-create-users-in-cloud-drive
** sharing of files among users,
http://helpdesk.rushfiles.com/support/solutions/articles/5000015855-share-files-and-folders-with-others-
** GROUP READ/WRITE PERMISSION
* Please login to your web client, for there you are able to adjust group write/read permission.
drive.readyspace.com
* Once you login, go to “group”
* click on individual group
* and at the right side of the screen you should be able to see the write/read function.
** Common Errors,
Error while opening some of our files and folders.
The error seems to be because the files isn’t uploaded to the server.
If you check the web-client – the files you are trying to open is not located there.Can you please take a look at this article: I’m missing a file >> http://helpdesk.rushfiles.com/support/solutions/articles/13000028708-i-m-missing-a-file-how-can-i-find-it- << how can I find it? and see if you can locate the file.
Remember to check the mentioned steps on the machine which should have uploaded the files.
U-drive is not showing.
It seems like the pc-client isn’t started.Could you please try and see if you are able to start the client and see if the U drive then shows?There should be a shortcut on desktop but if that’s missing you can navigate to this path: %localappdata%/RushFilesV2 and start the “RfClientPCV2.exe“.
For Sales related inquiries,
Payment related issues >>
For cases like this, please go into customer’s account to double confirm whether (1) invoice closed: mean payment in or (2) invoice open: mean require payment within 14days from the date of invoice.
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/808/155/how-to-make-payment-for-readyspace-cloud-services
1. HOW was the payment made – Internet Banking? Cheque? Credit Card? 2. WHEN was the payment made.
For Internet Banking and Credit Card, asked for Transaction ID. For cheque, ask them when did they send the cheque. It takes about 7 days for clearance if payment is made by cheque.
Option to offer:Pay online through customer portal, service will be up immediately. If they doesn’t want, submit a request to customer service for advance renewal (subject to approval).
Domain transfer
======================
In order to transfer your domain name to “remote”, You might need to contact “remote” to know their procedure on transferring a domain. In the middle of the procedure, you may be prompted to enter the ERP code which you might need to request us from your registered email ID. All other procedures need to complete from the “remote” end except for the EPP code.
For E-Mail related issues,
======================
Check the MX, dig MX domain-name
Below are the MX records thoses represents our email servers.
1) mx1.cleverspeed.com or smtp1.cleverspeed.com or mail1.cleverspeed.com
2) mx2.cleverspeed.com or smtp2.cleverspeed.com or mail1.cleverspeed.com
3) mx3.cleverspeed.com or smtp3.cleverspeed.com or mail1.cleverspeed.com
4) mx4.cleverspeed.com or smtp4.cleverspeed.com or mail1.cleverspeed.com
NB: mx*.cleverspeed.com ==> this is the one which should be used to establish an SSL connection with the server. (* might be 1,2,3 and 4)
5) mxcluster.cleverspeed.com (If this is the MX that the customer is having means, they are currently using the Spamexperts subscription.) In this case, you need to either log in to their CP or Spamexperts using admin logins to identify their actual email server.
Common complaints from customers,
* Unable to send/receive email
=> Check for the MX.
=> If the MX is belongs to us, check whether their subscription is expired or not.
=> Try to sent a test email from the test account and confirm the status of the issue.
=> Check for TXT record.
For the customers who is having a Spamexperts subscription, the TXT should be “v=spf1 a mx a:spf.cleverspeed.com -all”
=> If the TXT is not correct, change it and resolve the trouble (If they are using our DNS hosting currently). Else, request them to change the TXT.
=> Check for email logs, location is, /var/log/maillog
* Email configuration error (on Outlook,Android, Mac etc.)
=> Give them the informations about SMTP server, IMAP server and POP3 server (This can be find from their CP under the E-mail tab) and the URL of KB (based on the email client that they are using currently).
=> Ask for the screenshot of error and configuration page. After getting it, confirm that they are using correct informations (Email server hostname, port etc.)
=> If they are pushing us to do teamviewer infor the L3 in Skype. If they permitted to do it help the customer to configure the account after log in remotely.
NB: Kindly note that we have limitations while handling issues regarding any third party applications (those are not provided by us) such as outlook since it is ours out of scope. However, we are ready to provide as much help based on the error information we are getting from you since we consider the customer satisfaction as an important factor over our policies 
==========
Download Link >> https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/622/161/download-clou%20thisd-drive
Before the re-installation, you need to confirm that you have the valid log-in details of the RushFile.
You can uninstall RushFiles from your computer by using the Add/Remove Program feature in the Window’s Control Panel.
On the Start menu (for Windows 8, right-click the screen’s bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
Windows Vista/7/8: Click Uninstall a Program.
Windows XP: Click Add or Remove Programs.
When you find the program RushFiles, click it, and then do one of the following:
Windows Vista/7/8: Click Uninstall.
Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
Follow the prompts. A progress bar shows you how long it will take to remove RushFiles.
** How to Reset Share
1. Run Rush File app.
2. Press “Shift†and left click on top right of the app interface
(About 1 cm from the top and most right)
3. Hidden menu password: freshair
4. The hidden menu will appear on top of app interface.
(Left click without the Shift at the same spot to hide those menu again)
4. Click on the Share to be “Reset Shareâ€
(Click on the name itself)
5. “Reset Share†button will appear at the bottom of the app interface
6. Click on “Reset Shareâ€
(After the Top Functions is hide, press on any Share to hide the “Reset Share†button again)
After the steps, it need time to sync.
Ask then dont close the PC, leave it on for overnight until it finish sync.
** In order to create a new user, please follow the KB provided below,
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/630/161/how-to-create-users-in-cloud-drive
** sharing of files among users,
http://helpdesk.rushfiles.com/support/solutions/articles/5000015855-share-files-and-folders-with-others-
** GROUP READ/WRITE PERMISSION
* Please login to your web client, for there you are able to adjust group write/read permission.
drive.readyspace.com
* Once you login, go to “group”
* click on individual group
* and at the right side of the screen you should be able to see the write/read function.
** Common Errors,
Error while opening some of our files and folders.
The error seems to be because the files isn’t uploaded to the server.
If you check the web-client – the files you are trying to open is not located there.Can you please take a look at this article: I’m missing a file >> http://helpdesk.rushfiles.com/support/solutions/articles/13000028708-i-m-missing-a-file-how-can-i-find-it- << how can I find it? and see if you can locate the file.
Remember to check the mentioned steps on the machine which should have uploaded the files.
U-drive is not showing.
It seems like the pc-client isn’t started.Could you please try and see if you are able to start the client and see if the U drive then shows?There should be a shortcut on desktop but if that’s missing you can navigate to this path: %localappdata%/RushFilesV2 and start the “RfClientPCV2.exe“.
For Sales related inquiries,
Payment related issues >>
For cases like this, please go into customer’s account to double confirm whether (1) invoice closed: mean payment in or (2) invoice open: mean require payment within 14days from the date of invoice.
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/808/155/how-to-make-payment-for-readyspace-cloud-services
1. HOW was the payment made – Internet Banking? Cheque? Credit Card? 2. WHEN was the payment made.
For Internet Banking and Credit Card, asked for Transaction ID. For cheque, ask them when did they send the cheque. It takes about 7 days for clearance if payment is made by cheque.
Option to offer:Pay online through customer portal, service will be up immediately. If they doesn’t want, submit a request to customer service for advance renewal (subject to approval).
Domain transfer
======================
In order to transfer your domain name to “remote”, You might need to contact “remote” to know their procedure on transferring a domain. In the middle of the procedure, you may be prompted to enter the ERP code which you might need to request us from your registered email ID. All other procedures need to complete from the “remote” end except for the EPP code.
For E-Mail related issues,
======================
Check the MX, dig MX domain-name
Below are the MX records thoses represents our email servers.
1) mx1.cleverspeed.com or smtp1.cleverspeed.com or mail1.cleverspeed.com
2) mx2.cleverspeed.com or smtp2.cleverspeed.com or mail1.cleverspeed.com
3) mx3.cleverspeed.com or smtp3.cleverspeed.com or mail1.cleverspeed.com
4) mx4.cleverspeed.com or smtp4.cleverspeed.com or mail1.cleverspeed.com
NB: mx*.cleverspeed.com ==> this is the one which should be used to establish an SSL connection with the server. (* might be 1,2,3 and 4)
5) mxcluster.cleverspeed.com (If this is the MX that the customer is having means, they are currently using the Spamexperts subscription.) In this case, you need to either log in to their CP or Spamexperts using admin logins to identify their actual email server.
Common complaints from customers,
* Unable to send/receive email
=> Check for the MX.
=> If the MX is belongs to us, check whether their subscription is expired or not.
=> Try to sent a test email from the test account and confirm the status of the issue.
=> Check for TXT record.
For the customers who is having a Spamexperts subscription, the TXT should be “v=spf1 a mx a:spf.cleverspeed.com -all”
=> If the TXT is not correct, change it and resolve the trouble (If they are using our DNS hosting currently). Else, request them to change the TXT.
=> Check for email logs, location is, /var/log/maillog
* Email configuration error (on Outlook,Android, Mac etc.)
=> Give them the informations about SMTP server, IMAP server and POP3 server (This can be find from their CP under the E-mail tab) and the URL of KB (based on the email client that they are using currently).
=> Ask for the screenshot of error and configuration page. After getting it, confirm that they are using correct informations (Email server hostname, port etc.)
=> If they are pushing us to do teamviewer infor the L3 in Skype. If they permitted to do it help the customer to configure the account after log in remotely.
NB: Kindly note that we have limitations while handling issues regarding any third party applications (those are not provided by us) such as outlook since it is ours out of scope. However, we are ready to provide as much help based on the error information we are getting from you since we consider the customer satisfaction as an important factor over our policies 
err connection reset - fixingerror.com
ReplyDeleteWith the extensive use of the internet worldwide, we use different browsers to visit various web pages. Amidst this browsing, you might have come across the message that says “This Site Can’t Be Reached” or “The Connection Was Reset”. When Google Chrome or any other browser is redirected to some website, it could be due to several reasons. This “Connection Reset Error” creates trouble, causing interruption to work, thereby breaking our workflow. Sometimes by simply refreshing the page or restarting Chrome helps to overcome this Err_Connection_Reset error. But in certain cases, issues are not resolved and need to be worked out in-depth. Adopting some of these methods can be your saviour and allow you to work uninterruptedly.